SSI Solutions
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Supplement Your Support

Designed for businesses who have existing technical staff; Flex Services is the perfect complement to extend your technology support. It is difficult to have one person be an expert in every aspect of your network. With Flex Services you can utilize the expertise of an entire technical team and ensure continued success for your business.


Product Highlights

Product Features

Benefits

Remote Network Monitoring Proactively identifying issues before they become problems
Access to our Technical Consultants Direct access to technical staff to immediately addres issues
1 Year Contract Consistent technology budget
Guaranteed 24 Hour service response Issues addressed quickly
Access to our Client Portal Up to date account, service and billing information

Regular Technical Rates & Discounts

Tier

Level

Rate

Consultant C $155 /hr
Field Technician B $135 /hr
Field Technician A $120 /hr
NOC Technician Tier 2 B $110 /hr
NOC Technician Tier 2 A $100 /hr
NOC Technician Tier 1 B $85 /hr
NOC Technician Tier 1 A $65 /hr

Discount

Hrs Req. / Month

5% 10 hours
10% 20 hours
15% 40 hours
20% 80 hours

NOC=Network Operations Center

Ideal Business Profile

  • Have existing network infrastructure which is reliable
  • Have an existing Internal IT resource
  • Require additional technology support and failover
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